Frequently Asked Questions

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FAQ

What should I do if I am ill?

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You must indicate in time if you are not available to work. If you report sick, you inform both your client and Key hospitality by telephone no later than 4 hours before the start of your shift. Besides, we expect confirmation by e-mail.

When will my wages be paid?

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Key Hospitality pays the salary on the first Monday of the month.

Where can I find my payslip?

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Payslips are sent by email and can be found in the Flexwrapp

How do I pass on my hours?

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After confirming your placement, you will receive login details for the Flexwrapp by email. Via the Flexwrapp, you can fill in the hours that you have worked and then offer them for approval.

Where can I find my timetable?

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You can find your schedule in the Flexwrapp, under the icon “work agenda,” “Work schedule.”

Where can I report my availability?

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You can report your availability via the Flexwrapp, under the icon “work calendar,” “availability.” Then select the days and times between which you are available.

Will I receive a travel allowance?

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You will receive a travel allowance if the permanent employees of the organization are also entitled to it. Are you not sure? Please contact your contact person at Key Hospitality.

How do I file a complaint or feedback?

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Do you have feedback for us? Or do you have a complaint? Let us know, and we’ll
get started with it. You can reach us at info@keyhospitality.nl or by phone at
020 895 06 87. If you make a complaint by e-mail, make sure that one of the following subjects is included in your question:

Wages, payment, billing or Application procedure

Develop & Grow

Training for your staff

Key Hospitality offers a variety of training courses for your staff to develop their skills and improve their performance. By training your team you make your company future-proof, agile and stronger to respond to change. This way your employees are motivated and loyal towards the company.

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